JOLLYPH's Privacy Policy
JOLLYPH is fully transparent about how we collect, use, and protect your personal information. As a platform designed for responsible gaming among adults aged 21 and above, we are dedicated to keeping your data safe and explaining everything in plain terms.
We strongly believe that every player has the right to full control over their personal data.
Bank-Grade 256-Bit SSL Encryption
All information you share with JOLLYPH is protected by bank-grade 256-bit SSL encryption. From logging in to making payments, everything is transmitted through a secure tunnel.
We Never Sell Your Data to Any Third Party
JOLLYPH will never sell your personal information to third parties. Your data is used only to improve our services and to comply with legal obligations.
Secure Encrypted Data Storage
Your data is kept on encrypted servers at all times. JOLLYPH maintains the highest data protection standards through regular security audits and penetration testing.
No Unauthorized Access Allowed
Only authorized JOLLYPH employees can view your account details, and only for specific purposes. All access to your account is logged and reviewed regularly.
Your Right to Request Data Deletion
You may request JOLLYPH to delete your personal data at any time. Unless legal restrictions apply, we will process your request within 30 days.
Opt Out of Marketing Communications
If you do not want to receive promotional messages from JOLLYPH, you may opt out whenever you like. We will always honor your preference.
Table of Contents
By accessing or using JOLLYPH, you agree to the terms of this Privacy Policy. This policy applies to the JOLLYPH website, the mobile app, and all related services.
01 Introduction and Applicability
JOLLYPH, accessible at https://jollyph.lol, is an online gaming platform built for players in the Philippines. We take your privacy seriously and treat it as a top priority. This Privacy Policy explains how JOLLYPH collects, stores, uses, and protects your personal information.
This Privacy Policy applies across every JOLLYPH digital touchpoint, including the website, the mobile app, live chat, and email communications. Please take a moment to read this policy carefully before using any JOLLYPH service.
We believe that your data belongs to you and that you should have full control over it. That is why JOLLYPH stays transparent about our data practices and makes sure you are always informed about the rights available to you.
This Privacy Policy should be read together with the JOLLYPH Terms and Conditions. Together, these two documents form the complete legal framework that defines the relationship between JOLLYPH and each member.
02 Information We Collect
JOLLYPH only collects information that is truly necessary for the platform to function properly. We do not ask for or keep anything that serves no real purpose. Here are the specific details.
| Type of Information | Example | Required? |
|---|---|---|
| Identity Information | Full name, date of birth, government-issued ID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Financial Information | Mobile wallet number, transaction history | Yes |
| Information From Your Game Sessions | Your game history, including the amount you bet on each round and whether you won or lost. | Yes |
| The Device You Use | Your IP address, the browser you're running, and the type of device you're using. | Data Logged Automatically |
| Documents for Identity Verification | A clear scan of your NID, a passport page, or a live selfie for KYC purposes. | When required by our compliance checks. |
Data We Never Gather
- The full card numbers or CVV codes on your credit or debit cards.
- The login passwords for your social media profiles.
- Personal details of your relatives or anyone in your household unless you've received their explicit permission.
- Live location tracking data that pinpoints where you are at any given moment.
03 How We Collect Your Information
As a regulated gaming platform for adults 21 and above, JOLLYPH picks up data through several clear channels. We want you to stay in the loop, so here's a rundown of each method.
Information You Provide Directly
You give us this information yourself when you register for a JOLLYPH account, update your account details, complete KYC verification, or contact our customer care team.
Data Collected Automatically in the Background
When you browse the JOLLYPH website or use our mobile app, a few data points are recorded on their own. These include:
- Your IP address and a country-level read on your location.
- The type of browser you're using and its version number.
- Whether you're on a smartphone, desktop, or tablet.
- How much time you spend on the site and which pages you open.
- The referral source — in other words, how you found JOLLYPH.
Cookies and other tracking technologies that help us recognize your device.
JOLLYPH uses cookies, web beacons, and similar tracking tools to make your visit smoother and more personal. To get the full rundown on how these cookies work, Cookie Policy please check the cookie section right below.
04 How We Use Your Information
JOLLYPH only collects and uses your information for clear, lawful reasons. If we ever need to use your data, the exact purpose will always be spelled out here.
- Setting up and managing your account
- Processing and verifying your payments
- Finishing KYC verification checks
- Stopping fraud and money laundering
- Helping you out through customer support
- Keeping responsible gaming rules in place for everyone aged 21 and up
- Fulfilling legal and regulatory duties, including those tied to our licensed operations
- Improving our services and fixing any technical glitches
- Sending you personalized promos and bonuses, but only if you've agreed to receive them
- Making sure the JOLLYPH platform stays safe and secure
JOLLYPH will never sell or rent your personal data to advertisers or any outside group. That's a promise we keep.
05 Information Sharing Policy
There are only a few limited and specific situations where JOLLYPH might need to share your information. Here's a clear look at those cases.
When your information could be shared
- Payment providers: Only the details needed to complete your deposit or withdrawal are given to third-party payment services.
- Game providers: Only the gameplay data required to keep the games running smoothly is shared with game developers.
- Law enforcement agencies: Your information may be shared when we get a court order or when the law requires us to do so.
- Fraud Prevention Agencies: To prevent money laundering, fraud, and other illegal activities.
- IT Service Providers: Server and security services — subject to a non-disclosure agreement (NDA).
International Data Transfers
JOLLYPH may keep its servers in different countries. For any cross-border data transfer, JOLLYPH makes sure the receiving country has proper data protection safeguards in place.
Aside from the exceptions listed above, JOLLYPH will never share your information without your consent. If we do pass data to a third party, that party must follow the same strict privacy standards described in this policy.
06 Cookie Policy
JOLLYPH uses cookies and similar tracking tools to make your browsing experience better. A cookie is a small text file stored on your device.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login session and security tokens | Deleted when the session ends |
| Functionality Cookies | Language preference and theme settings | 1 year |
| Analytics Cookies | To understand how you use the site | 6 months |
| Marketing Cookies | To show personalized offers | 30 days |
Cookie Controls
You can turn off or delete cookies anytime from your browser settings. Please keep in mind that blocking essential cookies may stop some JOLLYPH features from working properly.
07 Data Protection Measures
Under the JOLLYPH privacy policy, we take data protection seriously and use industry-standard technology along with strict internal processes. Here is an overview of the multi-layered security measures we have in place.
- All information sent between your device and our servers is protected with 256-bit AES encryption.
- TLS 1.3 protocol is used for network communications to maintain a secure and private connection.
- Two-factor authentication (2FA) adds an extra layer of protection to your JOLLYPH account.
- Real-time DDoS protection helps keep the platform stable and online during unexpected traffic spikes.
- The platform goes through regular penetration testing and security audits to catch and fix weak points.
- Encrypted backup systems are used so your data can be restored safely if ever needed.
- Our staff members get data protection training to make sure your information is handled properly at all times.
- Access control measures and audit logs are in place to track and regulate who views sensitive data.
No system can be 100% secure. Should a data breach occur, JOLLYPH will notify affected members within 72 hours as required by law.
08 Your Rights
As a JOLLYPH member, you have specific rights over the personal data you've provided to us. To exercise any of these rights, simply reach out to our support team and we'll guide you through the process.
Right to access information
You may request a copy of the personal data JOLLYPH holds about you at any time. We will provide the requested information within 30 days.
Right to correct information
If your information is incomplete or inaccurate, you can ask us to update it. After verification, JOLLYPH will make the correction within 14 days.
Right to request deletion
Under certain circumstances, you can ask us to delete your account and the related data. Unless legal obligations require us to keep it, JOLLYPH will complete the deletion within 30 days.
Right to object to processing
You may object to the use of your data for specific purposes, especially for marketing communications.
- Access to data — delivered within 30 days
- Correction of data — updated within 14 days
- Deletion of data — completed within 30 days
- You can ask for a copy of your personal data, and we will provide it in a machine-readable format.
- If you want to stop getting marketing updates, just let us know and the opt-out takes effect right away.
- In certain situations, you can also ask us to limit how your personal data is processed.
If you would like to exercise any of these rights, here is what you need to do: Email us at [email protected].Send us an email or reach out through live chat. After we verify your identity, JOLLYPH will handle your request as quickly as possible.
09 Data Retention Period
JOLLYPH does not keep your information longer than necessary. The retention period depends on the type of data we hold.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Financial Transactions | 7 years | Anti-Money Laundering Law |
| Documents for Identity Verification | 5 years | Regulatory Obligation |
| Gaming History | 3 years | Dispute Resolution |
| Customer Support Logs | 2 years | Service Quality Improvement |
| Marketing Data | Withdrawal of Consent | Personalized Offers |
Once the retention period ends, JOLLYPH securely destroys or anonymizes your data. If any piece of information needs to be kept longer, we will notify you in advance.
10 Privacy of Minors
JOLLYPH is strictly for people 21 years old and above. We do not knowingly collect information from minors.
- Age is verified when you register.
- Age is re-checked during the KYC process.
- Any account identified as belonging to a minor is closed immediately.
- If we discover any data from a minor, it is deleted right away.
If you know that someone under 21 has opened an account on JOLLYPH, please Email us at [email protected].let us know right away. We will take immediate action.
11 Changes to This Policy
JOLLYPH may update this Privacy Policy as needed. When there are changes, the following steps apply.
- At least 14 days of notice is given before any major change.
- Notice of the change will be sent to your registered email or SMS.
- The latest update date is always displayed at the top of this page.
- If you do not agree with the new policy, you may request account closure.
- Continuing to use the service after the changes means you accept the new policy.
Subscribe to the JOLLYPH newsletter or visit this page regularly to stay informed about our latest privacy policy.
12 Contact Us
If you have any questions about this Privacy Policy or your personal data, contact the JOLLYPH support team. We are ready to assist you 24/7 in English.
- Email: [email protected]
- Live chat: Click the chat icon in the bottom-right corner of the website.
- Support hours: 24/7, seven days a week.
- Average response time: within 5 minutes.
