JOLLYPH's Terms & Conditions

01 General Terms

JOLLYPH (https://jollyph.lol) is an online gaming platform that operates under a licensed international framework. These terms and conditions serve as the legal agreement between JOLLYPH and its users.

By accessing any JOLLYPH service, whether you are registering an account, playing games, making a deposit, or withdrawing winnings, you confirm that you fully accept all parts of these terms and conditions. If you do not agree with any portion of these terms, please refrain from using the JOLLYPH platform.

Scope of Application

• These terms apply only to the JOLLYPH platform.
• The same terms also apply to all official subdomains and the JOLLYPH mobile app.
• Third-party game providers may have their own separate terms and conditions, so please review their policies as well.
• JOLLYPH reserves the right to update or change these terms at any time. Any changes will be posted on this page, and the latest version takes effect immediately after being published.

02 Account Registration and Eligibility

To open a JOLLYPH account, you must meet the following conditions. If you create an account using false or misleading information, your account may be cancelled at any time and any remaining balance may be forfeited.

Registration Requirements

• You must be at least 21 years old. Real-money gaming is only allowed for adults aged 21 and above in the Philippines.
• You must have a valid mobile number and a valid email address.
• You must provide your real name and accurate personal details that match your valid identification documents.
• You must agree to the JOLLYPH terms and conditions.
• You must also agree to comply with the JOLLYPH responsible gaming policy.

One-Account Policy

Each player may hold only one JOLLYPH account. If the same person or members of the same household are found to be operating multiple accounts using the same device or IP address, all related accounts may be closed.

KYC Verification

KYC verification is mandatory for certain withdrawal amounts, as specified in the current cash-out rules. To complete the verification process, you may need to prepare the following documentation:

• A clear scanned copy of a valid government-issued ID, such as a passport, driver’s license, or another accepted identification document.
• A recent selfie showing you holding your valid government-issued ID.
• The details of your mobile banking account.

03 Deposits and Withdrawals

JOLLYPH keeps all financial transactions secure. You can deposit and withdraw easily through the available payment options, and every transaction is covered by the JOLLYPH platform terms and conditions.

Deposit Rules

• The minimum deposit amount is ₱100.
• The maximum deposit limit is ₱500,000 per day.
• Deposits are usually credited within 5 to 10 minutes.
• Deposits from third-party accounts are not allowed.
• There are no additional charges on deposits.

Withdrawal Guidelines

• The minimum withdrawal amount is ₱500.
• The maximum withdrawal limit is ₱200,000 per day.
• Withdrawal requests are usually processed within 24 hours.
• If you have an active bonus, your withdrawal may be delayed or held until the bonus terms are fulfilled.
• Withdrawals can only be made to the payment method you registered on your JOLLYPH account.

04 Bonuses and Promotions

Before claiming any JOLLYPH bonus or promotion, take time to read the rules below carefully. Each bonus offer may have its own set of terms and conditions.

Welcome Bonus

New players receive a welcome bonus on their first deposit. To cash out the bonus, you must meet the required wagering conditions. If the wagering is not completed within 30 days after claiming, the bonus will be forfeited.

General Rules for Using Bonuses

• Each bonus comes with a specific wagering multiplier, usually between 10x and 30x.
• Your own deposited funds are used first before the bonus amount can be played.
• Not all games may count toward the bonus wagering requirement.
• You cannot claim another bonus while one bonus is still active.

Reasons for Bonus Cancellation

• Claiming a bonus from multiple registered accounts.
• Evidence of Bonus Abuse or Manipulation
• Withdrawals to Third-Party Accounts
• Claiming Bonuses with False Information

05 Gaming Rules

When you play games on JOLLYPH, the following rules are mandatory. These rules apply equally to every player. Please note that JOLLYPH is for players 21 years old and above, and we encourage everyone to play responsibly.

General Gaming Rules

• Each game on JOLLYPH has its own set of rules and payout table, so be sure to review them before you start playing.
• All game outcomes are decided by RNG technology, which means the results are random and cannot be changed by anyone.
• If a game is canceled or voided due to a technical error, your bet will be refunded back to your account.
• Should your internet connection drop while a game is in progress, the result will be determined based on the server logs.
• Bet limits are set separately for each game, so the maximum and minimum wagers may vary from one title to another.

Special Rules for Fishing and Action Games

Games like Money Coming, Boom Legend, Pirate Fishing, Ocean King Jackpot, Ocean Lord, and Demon Hunter give players the chance to win through skill and strategy. That said, RNG technology still applies to these games as well.

Special Rules for Blackjack

Card counting or using any software while playing Single Deck Blackjack is strictly prohibited. If this kind of activity is detected, any winnings from the game will be forfeited.

06 Prohibited Activities

To keep the gaming environment fair and safe for every member, JOLLYPH has completely prohibited certain activities. Anyone who violates these rules will face strong penalties.

• Using JOLLYPH for money laundering or any form of illegal money transfer
• Attempting to hack, phish, or launch cyber attacks against the JOLLYPH platform
• Creating multiple accounts to take advantage of bonuses and promotions
• Using auto-betting bots or any automated software while playing games
• Making fraudulent agreements or colluding with other players
• Using the JOLLYPH brand name or logo without prior permission
• Collecting or misusing the personal information of other members
• Attempting to find or exploit weaknesses in the JOLLYPH system

07 Responsible Gaming

At JOLLYPH, responsible gaming always comes first. Playing is meant to be nothing but entertainment for adults aged 21 and above — it should never turn into a problem. To help with that, we provide the safeguards and tools listed below for our players in the Philippines.

Set Your Own Limits

• Set Daily, Weekly, or Monthly Deposit Caps
• Set Session Time Limits
• Take a Cooling-Off Break from Gaming
• Use the Self-Exclusion Feature
• Enable Reality Check Reminders

For more details, visit our Help Center. Responsible Gaming Responsible Gaming page.

08 Privacy and Data Protection

JOLLYPH takes your privacy very seriously. We use 256-bit SSL encryption to protect all your personal information.

Information Collection and Use

• Data given during registration is used solely for managing your account.
• Payment details are never shared with any third party.
• Your gaming history is only for internal use at JOLLYPH.
• We may disclose information to authorities when legally required.

09 Account Closure and Suspension

There are certain circumstances where JOLLYPH may need to temporarily suspend or permanently close an account. These include:

Possible Grounds for Account Suspension

• Suspected breach of terms and conditions
• Incomplete KYC verification
• Suspicious financial transactions
• Account security threats
• At the Member's Own Request

Next Steps After Closing Your Account

In line with the JOLLYPH platform terms, any valid balance (excluding bonuses) will be refunded within seven (7) business days after your account is closed. However, if the closure happens because you broke our rules, the remaining balance may be forfeited.

Section 10 Updates to the JOLLYPH Terms

JOLLYPH has the right to amend or replace these terms and conditions, in whole or in part, at any time. Whenever we make changes, we follow the process below.

• For major changes, we will provide at least seven (7) days' notice before the new terms take effect.
• We will send the notice of changes to your registered email address or via SMS.
• The date of the latest update will always be displayed on the JOLLYPH website.
• If you continue using our services after the changes take effect, you are deemed to have accepted the new terms.
• If you do not agree with the new terms, you may request to close your account.

Section 11 Dispute Resolution

If a dispute arises between JOLLYPH and any member, we always believe in resolving it through open discussion. The dispute resolution steps are outlined below.

Dispute Resolution Steps

• Step 1: File your complaint directly with our customer support team.
• Step 2: If you are not satisfied with the support team's decision, you can ask for your case to be escalated to management.
• Step 3: JOLLYPH's dispute resolution team will review your complaint within 72 hours.
• Step 4: If a final solution is still not reached, independent third-party mediation will be arranged.

Time Limit for Filing Complaints

If you ever need to raise a concern about a specific transaction or the result of a game, please make sure to file your complaint within 30 days from the date the incident happened. Once that 30-day period has passed, JOLLYPH will no longer accept or process your complaint, so it's best to reach out to us as soon as you notice any issue.

12 Contact Us

Any questions about these Terms and Conditions? Reach out to us anytime. Our JOLLYPH support crew is available 24/7 to help with platform terms, user policies, and account concerns.

• Email: [email protected]
• Live chat: Click the chat icon at the lower right of the screen to talk to us right away.
• Support hours: We're on duty 24 hours a day, 7 days a week.
• Average reply time: You can expect a response within five minutes.